Getting started guides

Getting started with Royal Mail

Part 4: Royal Mail Online Delivery Confirmation

What is Royal Mail Online Delivery Confirmation?

Delivery confirmation means that parcels sent using Royal Mail barcode labels will be scanned at the point of delivery. Senders will be able to confirm whether their parcel has been delivered online, using Track and Trace.

What services are supported?


Zenstores supports Royal Mail Online Delivery Confirmation for Large Letter services, Royal Mail 24 and Royal Mail 48 parcels, as well as 1st and 2nd Class Account mail parcels with 2D barcode labels.

How is delivery confirmation different from tracked services?

For items sent using a tracked service, such as Royal Mail Special Delivery Guarantee, Royal Mail Tracked 24 and 48, you can track their progress online throughout the delivery process. You’re able to see where the parcel currently is, when it’s expected to be delivered, and you’ll receive delivery confirmation, usually with a signature from the recipient. 

With the delivery confirmation that Royal Mail is offering for barcoded shipments, you won’t be able to see where the large letter or parcel is by tracking it online, but the barcode will be scanned when it’s delivered so that you can confirm delivery, and there's no extra cost.

What are the benefits of Royal Mail Online Delivery Confirmation?

Online Delivery confirmation will help with the traceability of Royal Mail services, this will make it easier to provide good customer service, meet marketplace seller standards and prevent potential fraud.

Does Online Delivery Confirmation cost extra?

No, Online Delivery Confirmation is free on supported services. If in doubt, we recommend checking in with your Royal Mail account manager. 


About the author

Verity is a journalist and content producer at Zenstores.

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