Managing shipping can be complex, especially when using outdated tools like legacy systems, carrier software, and spreadsheets. These methods often lead to operational inefficiencies, more fulfilment errors, wasted spend on postage and a lower NPS.
Simplify Operations for Your Team
Traditional shipping systems require multiple steps, extra clicks and manual data entry, which will slow down your team. Our Shipping Rules eliminate these steps by automatically assigning shipping to orders based on predefined criteria.
New Bristol Brewery replaced their carrier's software with Zenstores, setting rules for local same-day and national next-day deliveries. This led to a huge increase in their fulfilment efficiency.
Think Less, Do More
By using Zenstores with Shipping Rules, whenever a customer checks out on your shop, their order will import into Zenstores, with the correct carrier and service automatically applied.
This process reduces manual steps and minimises the chance of the wrong carrier or service being applied to the order. This will have a hugely positive impact on metrics like:
- TTD (time to dispatch) - how long it takes between an order being placed on your shop to it being ready to dispatch
- NPS (Net promoter score) - an industry standard way of measuring customer loyalty, satisfaction, and enthusiasm with a company.
- Shipping margin - the difference between how much you charge customers for postage and how much it costs your business to actually purchase the postage.
Simplify International Shipping
International shipping often involves complex tasks like generating customs forms and selecting the right service. Zenstores simplifies this by storing essential customs data at the product level, applying it automatically when needed.
A London-based jewellery brand used to spend hours manually inputting customs forms for EU shipments. After launching on Zenstores, they set up rules to handle this automatically, cutting international order processing time in half.
Prioritise Time-Sensitive Deliveries
When customers choose Next Day Delivery, it's crucial to process their orders promptly. Zenstores Shipping Rules enable you to automatically prioritise these time-sensitive services.
We worked with a growing fitness brand to enable them to automate express service selection during Black Friday, achieving a 99% on-time dispatch rate for next-day orders, even with sales volume tripling.
Customise Rules to Fit Your Business
Zenstores Shipping Rules are adaptable to your specific needs, whether you're moving away from spreadsheets, transitioning from rigid carrier systems, or upgrading from legacy software.
An outdoor retailer, frustrated with outdated tools, created rules in Zenstores to automatically assign couriers based on order weight and delivery zone. This approach reduced errors, sped up processing, and improved customer satisfaction.
Smarter Shipping for Growing Businesses
Zenstores helps you move away from outdated systems, keeping your shipping processes simple, fast, and efficient. Book your demo today.