As ecommerce evolves, so do customer expectations of their online shopping experience. A significant part of this, alongside a smooth shopping and checkout process, is the delivery experience.
With "96% of shoppers saying they would be encouraged to shop with a retailer again if they had a positive delivery experience", perfecting how orders get to customers, what options they have whilst their order is en-route and how they can return them, is crucial to your success! But it can be tricky knowing where to start.
So here are the Shopify apps I recommend to businesses aiming to level up their delivery experience.
How can I make returns easy to manage for my business and convenient for my customers?
Clicksit Return Centre is a firm favourite for UK businesses endeavouring to provide an outstanding customer return experience.
Clicksit integrates with the Collect+ network, which boasts over +8000 stores across the UK for your customers to drop off returns in. So your customers can log in to your Clicksit returns portal, print a returns label and drop it off at a convenient location.
What is the best way to connect my courier to my Shopify store?
Building carrier integrations to manage your shipping is a painstaking and costly task. Enter Zenstores, a platform that gives you access to multiple couriers with just a few clicks.
Once you have connected your store, you can integrate the carriers you would like to ship with, such as Royal Mail, Hermes or DPD. Then from one place, you can seamlessly print shipping labels for all of your orders!
Plus, Zenstores can give your business direct access to discounted carrier rates. So you can take advantage of exclusive volume discounts, offer new shipping services to your customers, and save time by managing your shipping directly in Zenstores.
How can I use tracking information to improve the customer experience?
Tracktor offers real-time tracking to both you and your customer. Traktor has handy visuals, like maps, so you can see exactly where orders are. You can use Traktor to send SMS or emails to customers to give them updates on their orders.
Plus, Tracktor's Smart Recommendations give you the data you need to proactively reach out to customers to solve tracking issues, like — "How long until my parcel arrives?" before the customer even asks!
How do I display shipping rates in my Shopify store checkout?
Displaying shipping rates upfront helps a customer make an informed decision about their purchases. Shopify has some great functionality that lets you set up calculated, flat, or free shipping rates to appear in the checkout for customers.
Shopify seamlessly integrates your rates with your shopping cart to ensure your customer delivery experience is a transparent one.
How do I print shipping labels, fulfilment documents, invoices?
Zenstores enables you to bulk print shipping labels as well as invoices, packing slips and fulfilment documents, so there will be no more opportunity for costly fulfilment errors.
Zenstores automates time-consuming processes that slow down retailers selling online. With up-to-date order information at your fingertips, printing invoices, customs forms and providing great customer service becomes a breeze! Over 1000 Shopify businesses trust Zenstores to help them:
- Organise orders from their Shopify, eBay and Amazon shops
- Integrate Shopify, eBay and Amazon with Royal Mail, Parcelforce, DPD, Hermes & more leading carriers
- Save time and money on shipping
- Get their businesses shipping running faster and more accurately with powerful, easy to use, order management features
- Print shipping labels (Thermal and Integrated) with Royal Mail and all leading UK carriers
- Get their fulfilment team up to standard with packing slips, picking lists, and job sheets
- Send their customers professional VAT and non-VAT invoices