CJ Sinclair LTD Power Up Their Shipping Processes

CJ Sinclair LTD opened as a power tool repair shop in 2010, offering expert tool repairs. Their technical know-how and hands-on service quickly earned them a loyal following of professionals looking to keep their gear running smoothly, rather than replacing it.

As demand revved up, they expanded into ecommerce, selling power tools, accessories, and spare parts through their Shopify and eBay, reaching a wider market across the UK. But while sales were picking up speed, fulfilment was becoming a bottleneck holding them back.

What should’ve been a straightforward step in the process was becoming a manual grind – slowing things down just when business was ready to power ahead.

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Challenge

"Before Zenstores, you'd go in, find the customer's address, copy and paste it across to the carrier website, process the shipment individually, get the individual labels out and pack each order as you went.”

As they ventured into ecommerce, CJ Sinclair’s ecommerce sales were growing, but their fulfilment setup just wasn’t built for scale.

Whether an order came through Shopify or eBay, the team had to manually copy customer details into carrier systems, generate labels one by one, and track everything with spreadsheets and printed invoices. It was slow, repetitive, and left too much room for error.

As weekly orders climbed past 100, what used to take an hour or two was now eating up most of the working day. Shipping had become a real spanner in the works – jamming up the process just when things were taking off.

It was clear they needed to upgrade their toolkit:

• Valuable hours lost to repetitive manual data entry
• Errors causing delays and mislabelled shipments
• No central hub to keep fulfilment running smoothly

Solution

"Zenstores has taken human error completely out of it… there’s really not much that can go wrong. We’ve recently grown our eBay sales as well and the way that Zenstores integrates with different platforms is really handy – it brings it all together.”

Switching to Zenstores gave CJ Sinclair a sharper setup – one that could keep pace with growing orders without piling on the admin.

Now, orders from both Shopify and eBay automatically sync to Zenstores. From there, the team can batch-print all their shipping labels in just a few clicks, with no more hopping between carrier websites or manually copying addresses.

With everything running through one clean, intuitive dashboard, it’s easy to track orders, spot issues, and keep fulfilment ticking over. And when new staff join the team, training is a breeze – no need for a full user manual to get up and running.

Zenstores slotted right into place, delivering:

• One-click label printing: no more manual entry or tab-switching
• Multi-platform automation: orders from Shopify and eBay in one place
• More time on the tools: fewer fulfilment tasks, more focus on customers

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Results

"Now we take whatever batch of orders there are, click a button and press print. Zenstores is seamless. We’ve not run into any issues.”

With Zenstores, CJ Sinclair’s fulfilment is now quick, consistent, and fully scalable. Orders are turned around faster, and the team has more time to support repair customers and continue growing their ecommerce sales.

Shipping is no longer the bottleneck – it’s a seamless part of the process.

And with less admin to juggle, CJ Sinclair are free to focus on what they do best: fixing tools, serving customers, and building a trusted business that tradespeople can count on.