Njord Chemicals Clean Up their Shipping and Fulfilment Game

Njord Chemicals are disrupting the cleaning industry with a range of groundbreaking cleaning products featuring their bold Viking-inspired branding, accessible to carpet cleaners across the UK and internationally through their ecommerce store, and, since joining Zenstores, a much slicker shipping setup.

Based in northwest UK, Njord Chemicals is on a mission to revamp an industry that’s seen little innovation in the past 30 years. Created during the pandemic, when house visits for carpet cleaning were no longer an option, they set out to shake up the traditional carpet and upholstery cleaning industry with high-performance, multi-use products that make cleaning more efficient. Designed, engineered, and formulated by carpet cleaners for carpet cleaners, their products offer a fresh, modern approach to cleaning. 

In addition to their unique product range, Njord has a thriving carpet-cleaning academy and shares their expertise, empowering cleaners to deliver exceptional results, in their ‘Book of Njord: The Definitive Guide for Professional Carpet Cleaners in the UK’.

With their Viking-inspired branding, they’re challenging the established players and supporting small carpet-cleaning businesses.

Challenge

“Before Zenstores fulfilment was, in a word, a shambles. We were doing it manually, probably taking up five hours a day. It easily could have been a full-time job.” 

Before finding Zenstores, Njord’s fulfilment process was a bit of a dirty job.

They were manually typing out customer data, from WooCommerce and eBay, into APC to book shipments - a process that could take the Njord team five hours a day. 

The manual labour left little time for anything else, and the increasing order volume meant that this time spent switching between tabs and typing out addresses would only get longer. Furthermore, with no way to automatically generate picking lists, Njord Chemicals were struggling to keep track of who had ordered what - and the mistakes were piling up. 

They needed a solution that would wipe away the inefficiencies and streamline their shipping process while still delivering the high-quality service they prided themselves on:

• Manual shipping processes: Too much time spent manually entering data and printing labels.
• Increased risk of errors: Mistakes were adding up, slowing down the process.
• Time constraints: Logistics were taking over, leaving less time for growth and innovation.
  

Solution

"We're going from five hours a day to forty minutes tops. Zenstores has reduced the amount of errors for us in the shipping and there’s never any downtime either."

With Zenstores, Njord was able to clean up their fulfilment process, streamlining shipping for faster, smoother deliveries. 

By automating time-consuming tasks, they slashed their fulfilment workload – from five hours a day to just 30 - 40 minutes. Now when they received an order from WooCommerce or eBay, it would instantly import into Zenstores, where they could book shipments in just one click. 

And not only were shipment bookings automated, but Zenstores generated shipping labels instantly that could also be printed in bulk, with accompanying picking lists, eliminating confusion and making picking & packing orders simple. 

That meant fewer manual errors, greater accuracy, and more time for the team to focus on what really matters: growing their business.

• Smarter shipping: Seamless integration with their carriers and ecommerce platforms.
• Time-saving automation: Fulfilment time cut from five hours to just 30 - 40 minutes.
• Error reduction: Manual mistakes minimised, boosting accuracy and reliability.

Results

"We just streamlined absolutely the whole process – Zenstores is perfect for us."

Thanks to Zenstores, Njord has cleaned up its operations, improving efficiency and customer satisfaction. The business has expanded both locally and internationally, with fewer shipping errors and a much quicker turnaround time. 

With the time saved from automating their shipping, they’re now focused on growing their customer-base, expanding their carpet-cleaning academy and launching new, cutting-edge products. 

And with Zenstores on their side, Njord’s future is looking spotless.