Changes to International Shipping: What your business needs to know


This guide is to make you aware of several changes to International shipping and will be updated as and when we are supplied with updated advice from our courier partners.


The Zenstores platform is working inline with our courier partner's current specifications and the government's guidance for the changes to International Shipping on 1 January 2021.


To achieve this we have been required to make several changes to the platform to ensure that your business can supply customs declarations as required from 1 January 2021.


For the most part, these changes will not affect your day to day shipping as they have been made ‘behind the scenes’, but it is important you are aware of the following:

  • HS Code(s): Your business will need to supply a HS (Harmonised Systems) code for all international shipments (EU and ROW) from 1 January 2021.

    You can find the correct HS Code for your products here: https://www.gov.uk/trade-tariff 

  • EORI number: Please add your business’s EORI number to Zenstores as soon as possible as this is required for international shipments.

    For more information about EORI numbers, please visit this page: https://www.gov.uk/eori 

  • Sender’s name: International shipments require a sender’s name for customs declaration purposes. By default, Zenstores will use the contact name in your collection address.
  • VAT number: If supplied on the Customs Settings page in Zenstores, your business’s VAT number will be added automatically to customs declarations

All of the above information can be added or changed from the Customs Settings page in Zenstores.

Customs Declaration Forms

Unless stated otherwise on the Courier specific updates below, you will need to complete a paper customs declaration form (CN22 or CN23) for goods sent to EU countries.

In the same way that you include a customs declaration form for Shipments being sent to non-EU countries, you will need to complete a customs declaration for Shipments sent to EU countries too. 

Again, unless otherwise stated below in the Courier specific updates, Customs Declarations for shipments to the EU will be required from 1 January 2021.



Courier specific updates


Amazon Seller Fulfilled Prime


In line with current specification, but awaiting further guidance.


International services:  None

Zenstores digital customs: N/A

Shipments to from GB to Northern Ireland: Awaiting further guidance


APC Overnight 


In line with current specification, but awaiting further guidance.


International services:  Yes

Zenstores digital customs: Not currently supported. In line with current specification but awaiting further guidance from the courier.

Shipments to from GB to Northern Ireland: Awaiting further guidance


DX


In line with current specification, but awaiting further guidance.


International services:  Yes

Zenstores digital customs: Not currently supported. In line with current specification but awaiting further guidance from the courier.

Shipments to from GB to Northern Ireland: DX are advising customers to use their “interim solution” to provide customs data. For more information about this, we recommend contacting DX. 


Important: Whilst DX update their API to enable customs declarations for shipments to Northern Ireland, please do not book shipments to Northern Ireland with DX from Zenstores.



DPD and DPD Local


In line with current specification, but awaiting further guidance.

  • Digital customs will be submitted to DPD as and when it is required

  • Please note: DPD doesn't return a physical customs document and it is not required for international shipments. This is because the customs data is sent electronically. 

International services: Yes

Zenstores digital customs: Supported, customs will be submitted to DPD and DPD Local as and when it is required

Shipments to from GB to Northern Ireland: Awaiting further guidance


Hermes

In line with current specification, but awaiting further guidance.


International services:  Yes

Zenstores digital customs: Supported, customs will be submitted to Hermes as and when it is required.

Shipments to from GB to Northern Ireland: Awaiting further guidance


myhermes


In line with current specification.


International services:  None

Zenstores digital customs: N/A

Shipments to from GB to Northern Ireland: 

  • UK mainland to Northern Ireland: Will be unavailable.
  • Northern Ireland to UK mainland: this should continue to work as before.
  • Northern Ireland to Northern Ireland: this should work for most customers. This may require some configuration on myhermes' end, so please contact us if you have any problems.


Parcelforce


Global Express: International shipments sent on the Global Express service require a commercial invoice. You can access this by clicking the ‘Print customs’ button in Zenstores. 


Non-Global Express: International shipments sent on Non-Global Express services require both a customs document and commercial invoice. You can access these by clicking the ‘Print customs’ button in Zenstores. 


International services: Yes

Zenstores digital customs: Supported, customs will be submitted to Parcelforce as and when it is required.

Shipments to from GB to Northern Ireland: From 1st January 2021, you will not be required to make any changes to the way you send items with Parcelforce from Great Britain to Northern Ireland. This is pending further advice from the Government.


P2P

P2P international shipments can continue to be booked in bulk. 


Though if you are booking multiple P2P shipments in one batch, your default HS code will be used and the products, line item quantity and weight will be automatically filled in by taking the information from the imported order. 


If you would like to edit this information you will need to book shipments individually. 


Paper customs not required.


International services:  Yes

Zenstores digital customs: Supported, customs will be submitted to P2P as and when it is required.

Shipments to from GB to Northern Ireland: Awaiting further guidance


Parcel2Go

Parcel2Go requires your business to provide a HS Code when shipping international orders.

International services:  Yes

Zenstores digital customs: Yes

Shipments to from GB to Northern Ireland: Awaiting further guidance


Royal Mail

As Zenstores is a Royal Mail approved shipping platform — one of the benefits of using Zenstores to ship with Royal Mail is that we will ensure your business complies with all relevant current and upcoming regulations. 


Important: You will be required to enter Customs information for Royal Mail shipments with an EU destination from 24 December 2020.


International services: Yes

Zenstores digital customs: Supported, customs will be submitted to Royal Mail as and when it is required

Shipments to from GB to Northern Ireland: From 1 January 2021, you will not be required to make any changes to the way you send items with Royal Mail from Great Britain to Northern Ireland. This is pending further advice from the Government.


Yodel


International services: Yes

Zenstores digital customs: Supported, customs will be submitted to Yodel as and when it is required

Shipments to from GB to Northern Ireland: Awaiting further guidance


Created on Dec. 20, 2021