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By continuing to use the site you are acknowledging this.
For more information please see the Use of cookies section in our Privacy Policy.
Effective as of May 25th 2018
Your privacy is very important to us. Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information.
If you are a registered Zenstores customer or a visitor to our website we act as the ‘data controller’ of personal data. This means we determine how and why your data are processed. We are registered as a data controller at the UK Information Commissioner’s Office under number ZA102444.
By using Zenstores (the “Service”, "zenstores.com"), you agree to the terms of this Privacy Policy and the Terms of Service. Zenstores is created and operated by Mechfeed Ltd ("we").
The following outlines our privacy policy:
This Privacy Policy does not apply to Customer User Data or to Customer Services, and we are not responsible for our Customers’ handling of Customer User Data as our Customers have their own policies regarding the collection.
Should you have any concerns about this, we are happy to help and you can get in touch with us at support@zenstores.com. Our use of Customer User Data provided by our Customers in connection with our Services is subject to the written agreement between Zenstores and Customer.
References to “personal information” in this Privacy Policy are equivalent to “personal data” governed by European data protection legislation.
Mechfeed (T/A Zenstores), is the controller of your personal information for purposes of European data protection legislation (GDPR). Our Data Protection Manager can be reached at support@zenstores.com.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Information) for six years even after they cease being customers for tax purposes.
In some circumstances, we may anonymise your personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.
You can submit these requests by email to support@zenstores.com, by post to our postal address provided below (see Questions section), or by actioning them in your Zenstores account from the Privacy tab in your Settings.
We respect the rights of individuals to know how their personal data is being used, export it or request that it be deleted.
Please note that data requests can take up to 30 days to process. In the case that it will take longer than 30 days, we will notify you as soon as possible.
We may request specific information from you to help us confirm your identity and process your request.
Should you have any complaints about communications you have received from Zenstores please get in touch via support@zenstores.com
Should you have any complaints about communications you have received from Zenstores on behalf of one of our Customers we encourage you to contact our Customer directly.
Zenstores has no direct relationship with the individuals whose personal information is contained within the Customer User Data processed by our Service. An individual who seeks access, or who seeks to correct, amend, or delete personal information provided by our Customers should direct their request to the Customer.
You may also contact us at support@zenstores.com if you have additional questions or concerns.
The security of your personal information is important to us. We take a number of organisational, technical and physical measures designed to protect the personal information we collect, both during transmission and once we receive it. However, no security safeguards are 100% secure and we cannot guarantee the security of your information.
Zenstores is hosted on an Amazon Web Services platform for our servers and datastores, and is located in Dublin, Ireland.
We also use a number of third-party services in order to provide a seamless service; these include to log data, monitor performance, provide customer/technical support and inform you of products or features that may be useful or interesting to you. Please find below a list of the services or product used:
| Service | Type | Location |
|---|---|---|
| Amazon Web Services (privacy policy) | Host provider | EU |
| Sentry.io (privacy policy) | Business Services/Error logging | US |
| NewRelic (privacy policy) | Business Services/Service performance | EU |
| Stripe (privacy policy) | Business Services/Payment services | EU |
| Segment (privacy policy) | Business Analytics & Processes | US |
| Google Analytics, Adwords (privacy policy) | Business intelligence, data analysis and advertising | US |
| Mailgun (privacy policy) | Email reports | US |
| The Rocket Science Group LLC (privacy policy) | Email reports | US |
| Intercom (privacy policy) | Support and Marketing messages | EU |
| FirstOfficer (privacy policy) | Subscription Analytics | US |
| Profitwell (privacy policy) | Subscription Analytics | US |
| DataDog (privacy policy) | Monitoring & analytics | EU |
| Hubspot (privacy policy) | Sales and Marketing | US |
| Heap Analytics (privacy policy) | Product Analytics | US |
| Zapier (privacy policy) | Automation | US |
| Microsoft Clarity (privacy policy) | Product Analytics | US |
| Airtable (privacy policy) | cloud collaboration | US |
Data that is passed onto any of these third-party services is not retained for longer than 120 days except for essential processes or to ensure account continuity.
If you would like to opt out, request the data sent, or update any of your information that has been sent to any of the products Zenstores uses, please contact us on support@zenstores.com and mark (FAO): Data Protection
All Zenstores account holders may review, update, correct or delete the personal information in their user profile by logging into their account.
Zenstores account holders may also contact us at support@zenstores.com if you should have any additional requests or questions.
We collect personal information about you in the following ways:
Personal information that you may provide through the Service or otherwise communicate with us includes:
We may obtain additional information about you from third-party sources to enrich your experience on the zenstores.com website and provide you with more relevant information related to our service offerings.
We ask that you not send or disclose to us any sensitive personal information.
It is important that the personal information we hold about you is accurate and current.
Please let us know if your personal information changes by updating your profile in your Zenstores account or by emailing us at support@zenstores.com for more specific requests.
If you have a Zenstores account, we use your personal information:
We may use or share your personal information with your consent, such as when you consent to let us post your testimonials, endorsements on our site or to communicate with you.
We do not share or sell the personal information that you provide us with others except with your express permission or as described in this Privacy Policy.
We disclose personal information to third parties under the following circumstances:
Cookies must be enabled to use the service.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
We may use Remarketing with Google Analytics to advertise on third party sites to you after you visited our Site. We and our third party vendors, like Google, use first party cookies (such as the Google Analytics cookie) and third party cookies (such as the AdRoll cookie https://app.adroll.com/optout/safari) to inform, optimize and serve ads based on your past visits to our Site.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: https://adssettings.google.com/authenticated Google also recommends installing the Google Analytics Opt-out Browser Add-on for your browser: https://tools.google.com/dlpage/gaoptout
Our Site may include social media features, such as the Facebook “like” button and widgets, such as the “share this” button. These features may collect your personal information and track your use of the Site.
We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy you will be notified via email if possible.
If you have any questions or concerns at all about our Privacy Policy, please feel free to email us at
support@zenstores.com
Or, you can contact us by post here:
For the attention of (FAO): Data Protection© 2023 Zenstores (Mechfeed Ltd)
