Royal Mail and Parcelforce have unified their parcel delivery infrastructure into a single network, while continuing to operate as two distinct brands. This means that behind the scenes, parcels from both carriers are handled through the same logistics system — though in Zenstores, Royal Mail and Parcelforce remain separate carriers with their own service options and booking flows.
A new combined Royal Mail & Parcelforce integration is now available in Zenstores for sellers whose accounts have already been migrated to the new account type. Royal Mail and Parcelforce will contact you directly when your account is ready to be switched over — if you’re unsure of your status, your Royal Mail Account Manager can confirm. Once migrated, simply get in touch with Zenstores support via live chat, email, or phone to get connected.
In the meantime, your existing Parcelforce integration will continue to work exactly as normal — there’s nothing you need to change and your shipping won’t be interrupted. When you do connect the new combined integration, your old Parcelforce connection will be removed automatically, so there’s no need to manually delete it.
- Understand the Network Merger
Royal Mail and Parcelforce have merged their parcel networks into a single delivery infrastructure. While the two brands remain separate, services will be delivered through the same unified system. This means your shipping options in Zenstores will continue to show both Royal Mail and Parcelforce as separate carriers, as they have different options when booking shipping.
- Check If the New Integration Is Available
The new Royal Mail & Parcelforce integration is live and ready to use in Zenstores. If you have already been moved over to the new combined account type by Royal Mail/Parcelforce, you can connect it in Zenstores today. Royal Mail/Parcelforce will contact you directly when your account has been migrated — if you're unsure, check with your Royal Mail Account Manager.
- Contact Zenstores Support to Connect
If you have the new combined account type, get in touch with Zenstores support via live chat, email, or phone to get connected. This process will be updated in the coming weeks to allow self-service connection. Once connected, you'll be able to book shipping with both Royal Mail and Parcelforce services directly in Zenstores.
- Continue Using Your Existing Integration in the Meantime
Until your account is switched over to the new combined network, your current Parcelforce account will continue to work as normal in Zenstores. There is no need to make any changes until you have been notified that your account has been migrated. Shipping will not be interrupted during this period.
- Transition to the New Integration
Once you've successfully connected the new combined account in Zenstores, your old Parcelforce integration will be automatically removed — you do not need to manually delete it. Simply add the new integration when prompted and carry on shipping without disruption.
Frequently Asked Questions
What’s changing?
Royal Mail and Parcelforce have merged their parcel networks into a single delivery infrastructure. While the two brands remain separate, services will be delivered through the same unified system.
Is the new integration available in Zenstores?
Yes - the new Royal Mail & Parcelforce integration is live and ready to use. If you’ve been moved over to the new combined account type, you can connect it in Zenstores today.
What do I need to do?
This will update in the coming weeks, but at the moment, if you have the new account type - please get in touch with support via live chat, email, or phone. Once connected, you’ll be able to book shipping with both Royal Mail and Parcelforce services in Zenstores.
What about my existing Parcelforce integration?
Until your account is switched over to the new combined network, your current Parcelforce account will continue to work as normal in Zenstores.
Will I still see Parcelforce as an option in Zenstores when shipping?
Royal Mail and Parcelforce will still be separate carriers in Zenstores as they have different options when booking shipping.
Will shipping be interrupted?
No. You can keep using your existing Parcelforce integration until your account has been migrated. Once you’re switched over, just add the new integration in Zenstores and carry on shipping.
Do I need to remove my old Parcelforce connection?
Once you’ve successfully connected the new account, your old Parcelforce integration will be automatically removed.
How will I know if I’ve been moved to the new account type?
Royal Mail/Parcelforce will contact you directly when your account has been migrated. If you’re unsure, check with your Royal Mail Account Manager.
