Gorgias

About Gorgias

Gorgias is a customer support helpdesk built specifically for ecommerce brands, used by thousands of Shopify merchants to manage support tickets, live chat, social messages, and customer queries from one place. Its deep Shopify integration means support agents can look up orders, update details, and take action on customer requests without leaving the helpdesk.

Zenstores & Gorgias

Gorgias handles the customer conversation. Zenstores makes sure the outcome reaches your Fulfilment team.

When your support team updates an order in Gorgias, those changes sync through to Zenstores automatically. That covers the full period from when the order is placed right up until it ships, so whether a customer contacts support about an address correction, a priority flag, or any other change, your Fulfilment team sees the updated order before a label is printed. Once an order has been shipped in Zenstores, the record is locked and no further changes apply.

For teams handling high ticket volumes alongside high order volumes, that connection between the two platforms removes a common source of error. The support team resolves the issue; Zenstores ships the right thing to the right place.

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FAQs

How does the Gorgias and Zenstores integration work?

Order updates made in Gorgias sync into Zenstores automatically from the point an order is placed until it ships. Your Fulfilment team always has the latest version of an order before they print a shipping label or dispatch.

What kinds of updates sync across, and for how long?

Any order-level changes made in Gorgias, including address corrections and priority flags, sync into Zenstores automatically from the point the order is placed until it’s shipped. Once Zenstores marks an order as shipped, no further changes will apply to it.

Does my support team need to do anything extra to trigger the sync?

No. Changes made in Gorgias sync through automatically. There’s no separate step required from your support team.

Which carriers can I use?

Zenstores integrates with all major UK carriers including Royal Mail, DPD, Evri, DHL, FedEx, and APC.