International shipping, handled, end to end
Customs rejections, DDP failures, carrier API changes break your international shipping. Zenstores handles all of it, so your team doesn't have to.
Find out how from Domestic Science 👇
“EasyShip and ShipStation couldn't handle our international shipping. Not only did Zenstores save the day, they massively exceeded our expectations”
What Zenstores does with every international order
Customs data, carrier choice and duty payment applied automatically to every order, so nothing needs handling by hand.
How does Zenstores apply customs data to an order?
HS codes, IOSS numbers and customs forms are applied automatically to every international order, using your product data or the correct marketplace IOSS number, with CN22, CN23 and commercial invoices printing alongside the label.
How does Zenstores keep carrier integrations up to date?
Zenstores maintains every carrier integration at the service level, so new services become available and API changes are handled on our side, without affecting orders already moving through your account.
How does Zenstores handle duties and taxes on international orders?
Orders can ship DDP, with duties and taxes calculated and paid at dispatch so nothing is due on delivery, or DAP for destinations where the recipient is expected to settle duties themselves.
Customs data applied to every order automatically
Commodity codes come in with your products or are set in Zenstores, then travel with every shipment that includes the item.
- HS codes imported with your products or set once in Zenstores
- Your own IOSS number, or the marketplace's, picked per order
- CN22, CN23 and commercial invoices printed with the label
Keeping the integrations working is our job
Carriers change their APIs and launch new services constantly. We keep every integration current, so nothing stops at your end.
- New carrier services available as soon as they launch
- API changes handled by us, before they reach your orders
- Every international service you're set up with, in one place
Duties settled at dispatch, not on the doorstep
Ship delivered duty paid and the charges are paid up front, so the parcel arrives with nothing left to pay.
- DDP available on every carrier that offers it
- Duties and taxes calculated and paid at dispatch
- DDU still there for destinations where recipients expect to pay
Zenstores covers the UK, EU, US, Canada, Australia, and Rest of World, through carrier integrations such as DHL Express, FedEx International Connect, and Royal Mail. Exact coverage depends on which carriers serve your customers' locations, book a demo to confirm for your specific markets.
Zenstores applies your own IOSS number automatically to qualifying EU shipments once it's added to your account. For orders placed via Etsy, Amazon, or eBay, Zenstores detects the correct marketplace IOSS number and applies it automatically, no manual work needed.
DDP (Delivered Duty Paid) means duties and taxes are settled before the parcel reaches your customer, so they receive it without unexpected charges at the door. It's not required, but it significantly reduces failed deliveries and customer complaints on international orders. Zenstores supports DDP via Royal Mail PDDP and other compatible services.
HS codes are set at product level in Zenstores, not on every order. Once you've set them, they apply automatically to every shipment containing that product. Our team will help you set these up correctly during onboarding.
Most customers are shipping internationally within a few days of signing up with Zenstores. The team handles the configuration, carrier connections, HS codes, IOSS, routing rules, so you don't need to figure it out yourself. Book a 20-minute demo and we'll show you exactly what's involved for your setup.
Zenstores handles international shipping the same way regardless of volume, HS codes, IOSS, and DDP are all applied automatically per order, whether you're shipping occasionally or dispatching internationally every day.
Zenstores verifies your EORI number as part of the customs check on every international shipment, alongside HS codes and IOSS, so it's confirmed before dispatch rather than causing a delay later.
Zenstores maintains integrations with 15+ UK and international carriers at the service level, so when a carrier updates its API or introduces a new service, orders keep moving without manual fixes on your end.
Yes. Zenstores supports DDP where a compatible carrier service is available, and DDU where the recipient is expected to settle duties themselves, so you can set which applies per destination.
Yes. A rule can trigger on destination country, so EU orders route through one carrier and US orders through another, applied automatically as orders come in.
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