Royal Mail

Shipping rules assign the right Royal Mail service automatically. Set the conditions once, based on weight, destination, order value, channel, or product, and every order is matched to a service as it imports, ready to print.

Rules run in priority order against each order's weight, destination, value, channel, and contents. The first matching rule sets the service, so Tracked 24, Tracked 48, Special Delivery, and international services all route without anyone selecting them.

A CN23 is generated for international shipments. Royal Mail standardised on CN23 from 1 June 2026, replacing CN22 everywhere except combined label formats, where CN22 still applies. Customs data is submitted electronically at the same time.

Yes. Royal Mail lists Zenstores as a fully integrated partner (royalmail.com/business/parcels/shipping-solutions/third-party-partners). The integration connects directly to your Online Business Account through the Royal Mail API, so every service on your OBA is available and all labels are Royal Mail compliant.

Yes. The Royal Mail API requires an OBA. To connect, you'll need your OBA profile email address, Royal Mail account number, and posting location number. Zenstores connects to your account directly, so you ship on your own rates.

Yes. Zenstores connects to your OBA through the Royal Mail API, so labels, manifests, and tracking happen in one place alongside your other carriers and sales channels.

Every service on your OBA. Domestic tracked services, Special Delivery, international, and Tracked Returns all come through, so if you can book it on your Royal Mail account you can book it in Zenstores.

Select the orders you want to ship and print the batch in one action. Labels go straight to your printer with no PDF to open and no print dialogue, and they come out in the order your team picks and packs.

No. Integrated labels put the shipping label and the dispatch note on one A4 sheet, so a laser or inkjet printer is enough. The label peels off for the parcel and the rest goes inside with the order. Any template works, and we recommend S4, S5, S7, S8, S16P, S19 or S20.

Pick lists and packing slips generate automatically for the batch you're working on. Print them alongside your labels, or use integrated labels to put the shipping label and dispatch note on one sheet.

Scan each item against the order before the label prints. Barcode scan-to-pack with a scanner like the Zebra 2278 verifies contents at the bench, so mispicks are caught before the parcel leaves.

Straight back to the sales channel. The tracking number is pushed to Shopify, WooCommerce, Adobe Commerce, Amazon, eBay, or Etsy, and the order is marked dispatched, so the customer notification goes out without anyone copying numbers over.

Manifests generate in a couple of clicks at the end of your dispatch run. Everything shipped on your OBA that day is included. If Royal Mail OBA is down for maintenance, Zenstores generates a temporary manifest you can hand to your driver.

Generate a Tracked Returns label from the original order and send it to the customer. The return stays linked to the order, so nothing needs looking up when the parcel comes back.

Most brands are shipping within a few days. Connecting your OBA takes minutes, then it's setting up shipping rules and label printing to match how your warehouse already works.