
DHL eCommerce
Zenstores connects to your DHL eCommerce account to automate every service, and as a Zenstores Swift enabled carrier, you can open an account directly from Zenstores too.
About DHL
When you partner with DHL, you can rely on their delivery expertise and global reach to deliver your parcels to customers in the UK and over 200 countries worldwide. DHL work with businesses of all shapes and sizes, so whether you're a start-up operating from your kitchen table or a large corporation with a global presence, DHL delivery solutions are designed to accommodate your unique needs, regardless of your size or scale.
Zenstores & DHL
Top-notch technology, years of delivery expertise and unparalleled customer support are all things Zenstores and DHL stand for. Our in-house designed and run integration makes connecting your DHL account to our delivery experience platform simple.
DHL is a Zenstores Swift enabled carrier, so you can open a DHL account directly from Zenstores and access discounted DHL shipping rates.
Frequently Asked Questions
How do I automate DHL eCommerce shipping?
Shipping rules assign the right DHL eCommerce service automatically. Set the conditions once, based on destination, weight, order value, channel, or product, and every order is matched to a service as it imports, ready to print.
What is the difference between DHL eCommerce and DHL Express?
DHL eCommerce handles everyday ecommerce parcel volumes. DHL Express is the time-critical international service. Both are available in Zenstores, and shipping rules can send orders to either based on destination, weight, or order value.
Which DHL eCommerce services are available through Zenstores?
Zenstores supports all DHL eCommerce services, including Next Day with timed delivery by 9am, 10:30am, or 12 noon, a 48-hour service to Northern Ireland, and international delivery from 3 days for orders going further afield.
How do I route international orders to DHL eCommerce automatically?
Set destination as the condition in your shipping rules. Orders going to specified countries or regions are assigned a DHL eCommerce service as they import, while domestic orders route to your UK carriers from the same queue.
Do I need an existing DHL eCommerce account to use Zenstores?
Not necessarily. DHL eCommerce is a Zenstores Swift enabled carrier, so you can open an account directly from Zenstores and access discounted rates without setting one up separately first.
How do I add customs information to DHL eCommerce shipments?
A commercial invoice is generated when the label is created, with descriptions, values, weights and HS codes pulled from the order. Customs data is submitted electronically at the same time, so nothing is completed by hand.
How do I add HS codes to international orders?
Set HS codes against your products once and they apply to every international shipment automatically. The codes travel with the customs data when the label is created.
How do I print DHL eCommerce labels in bulk?
Select the orders you want to ship and print the batch in one action. Labels and customs paperwork go straight to your printer with no PDF to open and no print dialogue.
Do I need a thermal printer to print DHL eCommerce labels?
No. Integrated labels put the shipping label and the dispatch note on one A4 sheet, with customs paperwork printed alongside, so a laser or inkjet printer is enough. Any integrated label template works, and we recommend S4, S5, S7, S8, S16P, S19 or S20.
How do I create pick lists and packing slips for DHL eCommerce orders?
Pick lists and packing slips generate automatically for the batch you're working on. Print them with your labels so the picker, the packer, and the parcel all carry the same information.
How do I check items before a DHL eCommerce label prints?
Scan each item against the order using barcode scan-to-pack. Contents are verified before the label is created, which matters most on international orders where a mispick means a slow and costly return.
Where does DHL eCommerce tracking data go once a label is printed?
Straight back to the sales channel. The tracking number is pushed to Shopify, WooCommerce, Adobe Commerce, Amazon, eBay, or Etsy, and the order is marked dispatched at the same time.
How long does it take to start shipping with DHL eCommerce?
Most brands are shipping within a few days. Connecting your DHL eCommerce account takes minutes, then it's deciding which destinations and order types route to DHL eCommerce.
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