We'd love to hear from you

By phone on 0117 205 0604, by live chat, or by emailing support@zenstores.com. All three are staffed Monday to Friday, 9:30am to 5:30pm, excluding bank holidays.

For emails, we aim to respond within a few hours on working days. Live chat and phone calls are answered in real time during our team hours, Monday to Friday, 9:30am to 5:30pm.

Absolutely. If you're exploring whether Zenstores is right for your business, book a demo call and we'll walk you through the platform. No commitment required.

Anything Zenstores-related. Account setup, carrier integrations, shipping rules, label printing, integrations, billing. If it's in the platform, we can help. We also offer onboarding support to help you get up and running quickly.

Phone and live chat support is available to all Zenstores customers during business hours. Email support is available on all plans, including the free Founders tier.

Zenstores support, not the carrier directly. Since Zenstores handles the integration, the support team can see your account, your shipping rules, and the carrier connection together, rather than you having to explain the setup from scratch.

Our Support Centre at help.zenstores.com has step-by-step guides covering everything from connecting your first carrier to setting up automation rules.

Yes. The team is based in Bristol, so support runs on UK hours and is familiar with UK carriers, customs rules, and the ecommerce platforms UK brands use.

Yes. If you want to see Zenstores in action before signing up, book a call with the team rather than going through general support, and they'll walk through the platform with you.

Use the same contact options as general support and mention that you're enquiring about a partnership. The team will route it to the right person.