Order Editing
Make sure every order change reaches your Fulfilment team before it ships.
orders shipped
About Order Editing
Order Editing lets customers self-serve changes to their orders after checkout, including updating their delivery address, swapping products, adding items, or cancelling, all without needing to contact your support team. It reduces support ticket volume, turns post-purchase interactions into upsell opportunities, and gives customers more control over their order before it leaves the warehouse.
Zenstores & Order Editing
Order Editing keeps customers in control. Zenstores makes sure the right version of their order ships.
When a customer makes a change through Order Editing, the updated order syncs into Zenstores automatically. To match your editing window, you can configure a holding period in Zenstores before an order becomes ready for shipping. So if you give customers 30 minutes to make changes after checkout, you set the same window in Zenstores, and no shipping label gets printed until that window has closed. Your team always dispatches the final, confirmed version of every order.
For businesses shipping high volumes, that kind of accuracy at the point of label generation makes a real difference to how smoothly the day runs, and to how often you’re dealing with misdeliveries or incorrect parcels after the fact.
Get started
Ready to connect Order Editing with Zenstores? Book an intro call or start a free trial.
FAQs
How does the Order Editing and Zenstores integration work?
When a customer edits their order through Order Editing, the updated details sync into Zenstores automatically. You can also set a holding period in Zenstores that matches your editing window, so orders only become ready for dispatch once the editing period has closed.
How do I make sure orders aren’t shipped before the editing window closes?
Zenstores lets you set a holding period that matches your Order Editing window. If you give customers 30 minutes to edit their order, you configure the same window in Zenstores, so orders only become ready for dispatch once that period has passed.
What kinds of changes does this cover?
Any change made through Order Editing, including address updates, product swaps, quantity changes, and added items, will be reflected in Zenstores before the order is dispatched.
Which carriers can I use?
Zenstores integrates with all major UK carriers including Royal Mail, DPD, Evri, DHL, FedEx, and APC.
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