How to create a return

When a customer returns an item, things can get messy if you don't have a good system in place. Luckily, Zenstores can help to keep your returns organised and under control. With a few clicks you can highlight a return order, move it to the 'New' orders list and leave a note so when it comes to dispatching a replacement you have all the information to hand.

Here's how to handle returns in Zenstores.

Scroll further down if you prefer a step by step guide.

Step by step guide

1. Switch to the the Dispatched orders list.

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2. Select the order that you would like to create a return for by clicking on the down arrow of the View Shipments button then select Create Return from the drop down.

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3. You will now see a screen prompting to enter an optional note (see image below). This note can be useful for adding information about replacement items or handling instructions, and will appear on the order.

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4. After clicking the Create button the order will move from the Dispatched order list to the New order list and will have a red Return flag . You can also hover over the yellow notes icon to see any return notes that where entered.

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Created on Nov. 3, 2015

Category: Order Management

  • returns
  • order-management