Wondering how to improve customer satisfaction? For fast and efficient delivery, you need what3words. At Zenstores, we’ve partnered with what3words because it’s a quick way to ensure shipments printed through our app get where they need to be. And with 97% of customers rating on-time delivery as key to their overall satisfaction, you can improve the customer experience when you ship with us.
What is what3words?
We all know that street addresses aren’t always accurate. So the clever people at what3words have divided the world into three-metre squares and given each one a unique three-word address.
Businesses worldwide have started using the system to avoid missed deliveries – even in the most out-of-the-way places. So you can deliver anywhere from the Amazon rainforest to a beach house in Tonga!
Why use what3words?
The holy grail for any ecommerce business is fewer returns, fewer missed deliveries and fewer customer complaints. With what3words, you can offer a seamless delivery experience by making the last mile count. For example, UK courier Direct Today reduced order failure by 83% using what3words.
And there are other benefits to offering a more reliable delivery service. For example, integrating what3words at the checkout will streamline the order experience and increase efficiency. No more lost delivery drivers and frustrated customers, just happy faces and on-time deliveries.
Adding w3w to your ecommerce checkout is cost-effective and guaranteed to please customers. So it’s reassuring to know companies like DHL & Evri are using what3words to get your orders exactly where they’re needed. And if you want customers to be able to find your business quickly, a what3words address can help you do that too.
How to add what3words addresses at checkout
Adding precise delivery locations at checkout is literally as easy as one, two, three.
Choose your software – there’s a w3w plugin for all major ecommerce platforms, including Shopify Plus and Magneto.
Create your w3w account and get a free API key.
Add your extension to get started using what3words.
When your customer reaches the checkout, all they need to do is enter their what3words address. Next, this unique w3w address is attached to the shipping label alongside the traditional delivery address, ensuring more accurate and efficient deliveries. No more missed deliveries and higher customer satisfaction rates.