Shipping out, sending back: how Zenstores and PostCo cover the full fulfilment picture

Getting orders out efficiently is one problem. Managing what comes back is another. For most ecommerce brands, both matter, but the tools that handle them were rarely built to work together, or ones that say they do both aren’t specialists at either.

So we sat down with Tanveer Ahmed, Ecommerce Manager at Grace & Co, to hear how they use Zenstores and PostCo to deliver a fantastic customer experience.

Shipping that works the way you do

Zenstores automates shipping for UK ecommerce brands, connecting ecommerce platforms, marketplaces, and carriers in one place. Your team picks and packs, Zenstores handles the rest.

"Our setup includes fairly complex automation rules, and no other solution we considered offered the same level of flexibility and granular automation. It has saved us countless hours and made the entire fulfilment process far more efficient."

For a business running a setup as complex as Grace & Co's, having a responsive team behind the platform matters. As Tanveer put it: 

"The Zenstores team is highly responsive and helpful, which makes a real difference when you're running a complex fulfilment operation."

Returns that run themselves

PostCo gives ecommerce brands a branded, self-serve returns portal that handles the full returns process, from the customer's first request through to resolution. Customers can also exchange for other items or opt for a higher-value product, turning a return into a retained sale.

"Customers can automatically initiate returns or exchanges and receive automatic postage after completing the return process. It's very easy for our fulfilment team to track returns, and on the backend they can process everything in a streamlined way. It has reduced our fulfilment team's workload by about 20%."

Joined up from dispatch to return

The integration between the two platforms is where the real operational gains show up. Exchange orders processed through PostCo arrive in Zenstores as new orders, with Zenstores handling the timing so nothing is dispatched before the original has arrived back.

‍"A new exchange order will not import into Zenstores until the original order has arrived. Together, these tools save our fulfilment team a significant amount of time and help streamline the entire process."

‍"PostCo and Zenstores complement each other perfectly in our fulfilment workflow."

Thanks to Tanveer Ahmed, Ecommerce Manager at Grace & Co, for sharing how Zenstores and PostCo work together in practice.

Want to see how Zenstores and PostCo work together?

Zenstores is the shipping operations platform built for UK ecommerce brands, and PostCo is the post-purchase platform that turns returns into a managed, revenue-retaining experience. Together they cover the full order lifecycle. Book a Zenstores demo to see how the outbound side works, or book a PostCo demo to explore their returns portal.