TikTok Shop only accepts tracking numbers from carriers on its own approved list, and checks the tracking number's format against the carrier you say it came from. Zenstores automatically imports your TikTok orders via Shopify, alongside every other order from that store.
Ecommerce brands should be aware that not every carrier available to them is one TikTok Shop currently accepts. For example, FedEx, Parcel2Go and Pro Carrier sit outside TikTok's approved list entirely. Royal Mail is supported, but only Tracked 24/48 and Special Delivery, as standard first and second class don't count as traceable.
This usually only shows up after the fact, once a tracking number has already failed to upload or been rejected for not matching the expected format.
By using automations to route orders to the correct carrier, Zenstores ensures that ecommerce businesses can dispatch orders with approved TikTok carriers and send accepted tracking numbers back to TikTok.
- Check which carriers TikTok Shop currently accepts
TikTok's approved list changes, so it's worth checking directly rather than assuming. Of the carriers Zenstores connects to, Royal Mail (Tracked 24/48 and Special Delivery only), DPD, DPD Local, Evri, DHL, DHL Express, InPost, Parcelforce, APC and DX Delivery are currently on TikTok's approved list.
- Review your shipping rules for carriers TikTok Shop won't accept
Look at the rules that could apply to orders from your TikTok Shop. Flag any rule that could assign FedEx, Parcel2Go, Pro Carrier or untracked Royal Mail, since those are the carriers TikTok Shop will reject a tracking number from.
- Zenstores team sets up custom rules to keep TikTok Shop orders on an approved carrier
Where a rule could assign the wrong carrier, the Zenstores team can build custom rules to fix it, tailored to how your store and TikTok Shop connection are set up. This keeps TikTok Shop orders on an approved carrier without changing how the rest of that store's orders are handled.
- Zenstores assigns the carrier and generates the label as normal
Once confirmed that the rules only ever assign to approved carriers and services, Zenstores assigns the carrier automatically as orders import, the same as any other order. Nothing changes about how TikTok Shop orders move through dispatch, they're processed alongside every other connected channel in one queue.
- Zenstores passes the tracking number back to the TikTok Shop order
When the label is created, Zenstores sends the tracking number back to the order using a carrier and service TikTok Shop will accept, so it's ready to appear against the order in Seller Centre.
We have switched to Zenstores recently and it's amazing! Easy to set up and use from the very beginning. It has saved us lots of time on generating labels as the whole process is automated. Well recommended for any size of the business.
LondonGrace
Frequently Asked Questions
What happens if a TikTok Shop order has already shipped on a carrier TikTok doesn't accept?
The tracking number won't upload, and the order stays unmarked as dispatched until it's resolved. You'll need to contact TikTok Shop support directly for that order, since the carrier can't be changed retroactively once a label is printed.
Which carriers can I use for TikTok Shop orders in Zenstores?
Royal Mail Tracked 24/48 and Special Delivery, DPD, DPD Local, Evri, DHL, DHL Express, InPost, Parcelforce, APC and DX Delivery are connected in Zenstores and currently accepted by TikTok Shop. FedEx, Parcel2Go and Pro Carrier are connected in Zenstores but aren't on TikTok's approved list, and standard Royal Mail isn't accepted either, only tracked services are. TikTok reviews this list periodically, so it's worth checking again before relying on it long-term.
Does this apply to Fulfilled by TikTok Shop orders as well as Shipped by Seller?
No. Fulfilled by TikTok Shop orders are dispatched through TikTok's own logistics network, so tracking is created and managed by TikTok itself, not uploaded by the seller. This guide applies specifically to Shipped by Seller orders, where you choose the carrier and upload a valid tracking number yourself.
Does TikTok Shop's approved carrier list stay the same, or does it change?
It changes. TikTok reviews and updates the list periodically, Royal Mail Special Delivery is a recent addition, for example. Remember to check the current list periodically through the TikTok Shop Seller Portal.
Does the tracking number's format matter, or is using an approved carrier enough?
Both matter. TikTok Shop checks that the tracking number's format matches what it expects for the carrier selected, so an approved carrier with a tracking number in the wrong format still gets rejected. Zenstores generates tracking numbers in the format each carrier issues them.
