PostCo

About PostCo

Turn your returns into a revenue channel.

PostCo is a branded returns platform for ecommerce brands. Instead of defaulting to refunds, PostCo gives customers the option to exchange for any product in your store, claim bonus credit, or swap instantly before they've even sent anything back.

PostCo connects with your carriers to generate return shipping labels automatically, and integrates with your wider ecommerce tech stack. It's trusted by hundreds of global brands, from fashion labels to lifestyle retailers, to reduce refund rates and deliver a better post-purchase experience.

PostCo & Zenstores

Getting orders out is one problem. Managing what comes back is another. Most ecommerce teams handle them with separate tools that don't talk to each other, or with one platform that tries to do both and doesn't do either particularly well.

PostCo and Zenstores cover the full order lifecycle together. PostCo manages the customer-facing returns process: the branded portal, the exchange logic, the return label generation. When a customer opts for an exchange, that order arrives in Zenstores automatically. The right carrier is assigned, shipping labels are ready to print, and your team can get straight into picking and packing from the moment they start. Crucially, Zenstores holds the exchange order until the original item has been received back, so nothing ships prematurely.

The result is a returns and dispatch process that largely runs itself. As Tanveer Ahmed, Ecommerce Manager at Grace & Co, put it: "PostCo and Zenstores reduced their fulfilment team's workload by around 20%, with exchange orders flowing through automatically and the whole process trackable from a single backend view."

You can read the full Grace & Co story here.

Frequently Asked Questions

What is PostCo?
PostCo is a returns and exchange platform for ecommerce brands. It gives your customers a branded self-service portal to request returns, swap for different products, or claim store credit, and it handles return label generation and carrier connections automatically.

How do PostCo and Zenstores work together?
When a customer completes a return or exchange through PostCo, the replacement order flows into Zenstores as a new order. Zenstores holds it until the original item has been received back, then your shipping rules take over: the right carrier is assigned, shipping labels are generated, and your team can dispatch the exchange as part of their normal workflow.

Is the integration live?
Yes. Zenstores and PostCo are actively used together by brands including Grace & Co and Armarex. If you want to see it in practice, the Grace & Co case study is a good place to start.

Do I need a PostCo account to use this integration?
Yes, you'll need a PostCo account. If you're not yet set up, you can book a demo directly with the PostCo team at postco.co.

Which ecommerce platforms and marketplaces does Zenstores support?
Zenstores integrates with Shopify, WooCommerce, Adobe Commerce, and Magento, as well as marketplaces including Amazon, eBay, and Etsy.