The eBay Global Shipping Programme is a way to allow UK based sellers to ship their items to international countries but with eBay managing the shipping process. When you receive an order form an international buyer you simply have to send your item to your nearest UK shipping centre and then eBay will make sure your item is delivered to the buyer for you.
When your eBay Global Shipping Program (GSP) order imports into Zenstores it will also have a special reference number that is used at the Uk shipping centre. If you think your reference number is missing from your labels then please follow the below guide to double check whether you have missed it or not.
- Understand how the eBay Global Shipping Programme works
The eBay Global Shipping Programme (GSP) allows UK-based sellers to ship items to international buyers without managing the international leg of the delivery themselves. When an international buyer places an order, you simply send the item to your nearest UK shipping centre. eBay then takes responsibility for ensuring the item is delivered to the buyer in their country.
- Locate your GSP reference number in Zenstores
When a GSP order imports into Zenstores, it will include a special reference number used at the UK shipping centre. To find it, click on the order's ID in your order list. On the right-hand side of the order detail page, look for the Shipping Address section — your eBay GSP reference number will be displayed there. Make a note of this number.
- Verify the GSP reference number on your printed label
Open your shipping label by using the shipment log or by re-printing the label. Carefully check the label for the eBay GSP reference number. This number must be present on the label so the UK shipping centre can process your parcel correctly. If you have checked both the order details and the label and still cannot find the reference number, contact Zenstores support for assistance.
Frequently Asked Questions
Do I need to arrange international shipping myself when using the eBay Global Shipping Programme?
No. With the eBay Global Shipping Programme, you only need to send the item to your nearest UK shipping centre. eBay handles all international shipping, customs, and delivery to the buyer from that point. This makes it much simpler to sell internationally without needing your own international carrier accounts.
What is the GSP reference number and why is it important?
The GSP reference number is a unique identifier assigned to each eBay Global Shipping Programme order. It is used by the UK shipping centre to match your parcel to the correct international shipment. Without this number on your label, the shipping centre may not be able to process your parcel, so it is essential to verify it is present before dispatching.
Where can I find the GSP reference number in Zenstores?
You can find the GSP reference number by clicking on the order ID in your Zenstores order list. On the order detail page, look at the Shipping Address section on the right-hand side — the GSP reference number will appear there. It should also be printed on your shipping label.
What should I do if the GSP reference number is missing from my label?
First, check the Shipping Address section of the order in Zenstores to confirm the reference number is present on the order. Then re-open or re-print your label and look carefully for the number. If you have followed these steps and the reference number is still not appearing on the label, contact Zenstores support and they will help you resolve the issue.
Does the eBay Global Shipping Programme work with all eBay listings?
The GSP is available to eligible UK-based eBay sellers and applies to listings that have been opted into the programme. Not all items or categories are eligible — eBay provides guidance on which listings qualify. Once enrolled, international buyers will automatically see GSP as the shipping option on your eligible listings.
