Most sellers only find out what a migration actually costs them after they've started one. Carrier accounts that need reopening from scratch. Routing rules that worked fine on the old platform but have to be rebuilt by hand on the new one, one condition at a time. Bundles and subscriptions that quietly fall back to manual processing because nobody thought to test them until they were already live.
None of that is inevitable. It happens when a platform hands over a login and a knowledge base and leaves the rebuild to you, with no one checking that the edge cases still work before go live.
Zenstores' team runs migration as a managed process rather than a self-serve one. Your carrier accounts, routing rules and order types get carried over and tested before anything goes live, so the switch doesn't mean starting again.
- Keep your existing carrier accounts connected
Zenstores connects directly to the carrier accounts you already have with Royal Mail, DPD, Evri, DHL and others, rather than requiring new accounts to be opened. Your existing rates and contracts carry over as they are. If you don't already hold an account with a particular carrier, you can open one directly through Zenstores.
- Zenstores' team rebuilds your routing rules during onboarding
Whatever conditions you use to route orders, order value, weight, destination, product or channel, get rebuilt in Zenstores' rule builder as part of onboarding. This is handled by Zenstores' team, not left for you to reconstruct from a settings menu. Once rebuilt, the same logic applies automatically to every order that comes through.
- Your product data gets mapped for customs before go live
Zenstores generates customs documentation automatically from your product data, including HS codes and other required fields. This gets mapped during onboarding, not left as a manual step once you're live. From that point, customs data applies to every relevant international order without anyone re-entering it.
- Automation gets tested against your hardest order types, not just the standard ones
Before go live, Zenstores' team tests routing against bundles, subscriptions, pre-orders and any multi-item or mixed-destination orders you handle, not just a single standard order. This is where a rebuild usually breaks if it's been rushed. Testing it before launch means these order types dispatch through the same automated rules as everything else from day one.
- You go live with a dedicated account manager in place
Core shipping can be live within a few days of starting onboarding. You're not handed off to a general support queue once you're live, you keep a dedicated account manager who already knows your carrier setup and routing rules.
Very impressed indeed. I dreaded the switch to Zenstores and anticipated all kinds of issues, but there were none. We have received exceptional support from Alex and Michael in the set up and transition process and I am pleased to say we are almost a week into fulfilling all our orders with Zenstores and are super happy. Thank you!
Boerie | Taste South Africa
Frequently Asked Questions
Do I need to close my existing carrier accounts to switch to Zenstores?
No. Zenstores connects directly to your existing carrier accounts rather than requiring new ones, so your current rates and contracts carry over unchanged. If you don't already have an account with a particular carrier, Zenstores can help you open one.
What happens to my automation rules during migration?
Zenstores' team rebuilds your routing rules as part of onboarding, using the same conditions you already rely on, such as order value, weight, destination, product and channel. This is handled during the managed setup, not something you're left to redo yourself once you're live.
Do bundles, subscriptions and pre-orders need to be rebuilt separately after migration?
No. Once your routing rules are set up, bundles, subscriptions and pre-orders dispatch through the same rule builder as standard orders. Zenstores' team tests these order types specifically before go live, so they don't fall back to manual processing once you're live.
