Thank you for connecting your Royal Mail account with Zenstores! Before you start dispatching orders, please read through the following key information.
At the bottom of this page, we have also linked to a brief guide explaining how to print Royal Mail shipping labels in Zenstores.
Please remember: if for any reason you should need to cancel any shipments, do this before manifesting in Zenstores as otherwise, you will need to login to your Royal Mail account.
Before printing 'live' shipments, please print this test label and check:
- The 2D Barcode is crisp and clear
- The Royal Mail cruciform (logo) is clear
- The address is clear and easily readable
If after printing the test labels you do not think one or more of these essential elements meets standards, please visit the printer settings guide or get in touch at support@zenstores.com and we will be happy to help.
- Connect your Royal Mail account
Thank you for connecting your Royal Mail account with Zenstores! Before you start dispatching orders, read through the key information in this guide. At the bottom of this page, we have also linked to a brief guide explaining how to print Royal Mail shipping labels in Zenstores.
- Manifest your Royal Mail shipments every day
Royal Mail shipments created in Zenstores must be manifested every day — this is a mandatory process. Failure to do so may result in shipments not being updated in your Royal Mail account, incorrect or unexpected charges from Royal Mail, tracked post not being scanned correctly, and shipments not being properly booked out and consequently not delivered. To manifest, click on the Manifest link at the top of the Zenstores dashboard, set your manifest date and time, and click the Create manifest button. Finally, print off your daily summary to hand to your Royal Mail delivery driver.
- Cancel any shipments before manifesting
If for any reason you need to cancel any shipments, do this before manifesting in Zenstores. If you manifest first, you will need to log in to your Royal Mail account directly to cancel the shipment.
- Hide and favourite Royal Mail services
You can adjust the visible services by hovering over Settings in your Zenstores dashboard, selecting Shipping, then navigating to the Your Couriers section. Click Settings and select the Royal Mail integration. From the shipping settings page for Royal Mail, simply favourite your most used services and hide your unused services by checking or unchecking the box next to each service.
- Configure your printer settings
We recommend following the recommended printer settings to ensure that your labels are correctly scanned. Before printing live shipments, print a test label and check that: the 2D barcode is crisp and clear, the Royal Mail cruciform (logo) is clear, and the address is clear and easily readable. If any of these essential elements do not meet standards, visit the printer settings guide or contact support@zenstores.com for help.
- Review the Royal Mail integration FAQs
Royal Mail have provided a list of frequently asked questions about their services and the integration with Zenstores. We strongly recommend reading through these FAQs before you begin dispatching orders to ensure you are fully prepared.
Frequently Asked Questions
What happens if I forget to manifest my Royal Mail shipments?
Failing to manifest daily can cause serious issues: shipments may not be updated in your Royal Mail account, you could receive incorrect or unexpected charges, tracked items may not be scanned correctly, and parcels may not be properly booked out for delivery. Always manifest at the end of every working day.
Can I cancel a shipment after I have already manifested it?
If you need to cancel a shipment that has already been manifested in Zenstores, you will need to log in to your Royal Mail account directly to do so. To avoid this, always cancel any unwanted shipments in Zenstores before running the daily manifest.
How do I hide Royal Mail services I do not use?
Go to Settings > Shipping > Your Couriers in your Zenstores dashboard, click Settings next to Royal Mail, and you will be taken to the Royal Mail shipping settings page. From there you can favourite your most-used services and hide unused ones by checking or unchecking the box next to each service.
What should I check when printing a Royal Mail test label?
Before printing live shipments, print a test label and verify three things: the 2D barcode is crisp and clear, the Royal Mail cruciform (logo) is clearly printed, and the delivery address is legible. If any element does not meet standards, review the printer settings guide or contact Zenstores support.
Where can I find more information about Royal Mail services available in Zenstores?
Zenstores has a dedicated guide covering all Royal Mail services available through the integration, as well as a full FAQ document produced by Royal Mail covering common questions about the integration. Both are linked from the Zenstores help centre.
