This guide covers the most common questions about shipping with Royal Mail in Zenstores, including how to manifest, access tracking, manage services, and what to do if you change your account number or posting address.
- Complete your daily paperwork (manifest)
At the end of each shipping day, click the "Create manifest" button in Zenstores. This updates your Royal Mail OBA account with all your shipments and generates your end-of-day summary, which you can print out and hand to your driver. A full in-depth guide to generating your Royal Mail daily manifest is also available in the help centre.
- Get tracking information for your shipments
When you generate a shipment using a tracked Royal Mail service in Zenstores, your tracking data is automatically sent back to supported sales channels. If you need to view your 2D barcode, you can do so from your Zenstores dashboard. You can then track any item at http://www.royalmail.com/track-your-item. For queries about specific tracking information, contact Royal Mail directly on 08457 950 950.
- Access and manage Royal Mail services
If you want to use additional services not currently visible on your Zenstores account, first check with your Royal Mail account manager that those services are set up on your Royal Mail account — services not set up there will not appear in Zenstores. Once services are set up directly with Royal Mail, they should become available within Zenstores within 48 hours. Royal Mail BPL/BPR (Non-VAT) services and integrated picking notes are both supported by Zenstores.
- Contact Royal Mail support
If you don't know who your Royal Mail account manager is, or have a query about tracking information, contact Royal Mail customer services on 08457 950 950 and follow the prompts. Your account manager can help you set up new services, discuss the Local Collect (deliver to Post Office) service, and resolve account-level issues. Note that Local Collect is not currently supported by Zenstores but is planned for a future update.
- Update your account number or company name
If you have changed your account number or company name with Royal Mail (which results in a new account number), you will need to repeat the setup process with Zenstores so the new details are used. You can do this by emailing support@zenstores.com. Make sure to provide your new account number and company name so Zenstores can update the integration correctly.
- Update your posting address
If you have changed your posting address, you must advise Zenstores of the new address including the postcode. Zenstores will then update Royal Mail with the new information on your behalf. Contact the Zenstores support team by emailing support@zenstores.com with your updated posting address details.
- View posted items and choose label sizes
By logging into your Royal Mail Online Business Account (OBA), you can view items posted, invoices, and basic tracking information. For label sizes, the current default in Zenstores is 6" x 4" inches — the standard Royal Mail label size, compatible with the Zebra GK420D printer. A few other label types are also supported; contact Zenstores support for more details.
Frequently Asked Questions
How do I complete my paperwork for Royal Mail?
Click the "Create manifest" button this will update your Royal Mail OBA account with all your shipments and generate your end of day summary ready to print out and hand to your driver. An in depth guide is available here: full guide available here
How do I get Tracking information?
In Zenstores, When you generate a shipment using a tracked service your tracking data is sent back to supported sales channels. If you need to view your 2D barcode you can do so from your Zenstores dashboard and then track your item at http://www.royalmail.com/track-your-item
How do I get access to Royal Mails Local Collect (deliver to Post Office) service?
Please contact your Royal Mail sales manager who will discuss how this service can be integrated with your website. This service is not presently supported by Zenstores, however, this will be included in a future update.
How do I access additional services that are not set up on my Royal Mail account?
Please contact your Royal Mail sales manager and they will discuss setting up of new services with you. Once these are set up directly with Royal Mail they should be available within Zenstores within 48 hours.
I don’t know who my Royal Mail account manager is?
Please contact RM customer services on 08457 950 950 and follow the prompts.
I have a query about my tracking information who should I contact?
Please contact Royal Mail on 08457 950 950
I have changed my account number with Royal Mail do I need to set up with Zenstores again?
Yes. If you have a new account number then you will need to repeat the setup process with Zenstores so that this new account number is used.
I have changed my company name within Royal Mail and this has given me a new account number what do I need to do?
You will need to repeat the setup process with Zenstores to set up your new account number and company name. You can do this by emailing support@zenstores.com
I have changed my posting address – do I need to do anything?
Please advise Zenstores of the new posting address including postcode. Zenstores will then update Royal Mail with the new information. You can do this by emailing support@zenstores.com
How can I see what I have posted (manifested)?
– By logging into Royal Mails Online Business Account (OBA) you will be able to view items posted, invoices and look at basic tracking information.
I want to use BPL / BPR services (Non-Vat services) through Zenstores, are they supported?
Yes, Royal Mail BPL / BPR services (Non-Vat services) are supported by Zenstores.
Can I produce an integrated picking note?
Yes these are available via Zenstores.
There are some services available that I want to use but cannot see on my account?
Have you checked with your Royal Mail account manager that they are set up on your Royal Mail account? If they have not been set up they will not be visible on Zenstores.
Can I produce different sized labels, like A4 integrated labels?
The current default label size is 6” X 4” inches, which is the standard Royal Mail label size and works with the Zebra GK420D. We also support a few other label types so please get in touch.
