Why teams use this automation
Stopping a fraudulent order before it's picked is cheaper and faster than recalling it from the carrier. Your team reviews it once, then releases or cancels it.
Who's this automation for?
This automation suits brands selling items that could attract fraud, such as:
- Electronics retailers
- Designer and luxury goods brands
- Brands selling gift cards
- Any brand that has been caught out by chargebacks
How this automation works
- The order is imported
The automation runs when a new order arrives in Zenstores.
- Zenstores reads the fraud risk
It uses the fraud risk level your sales channel has already given the order.
- Risky orders are held
High-risk orders move to On hold with the tag Fraud check, ready for your team to release or cancel.
Frequently Asked Questions
Where does the fraud risk come from?
From your sales channel. Platforms such as Shopify give each order a fraud risk level, and the rule checks it when the order is imported.
What happens to a held order?
It stays On hold with the tag Fraud check. Your team reviews it, then releases it to ship as normal or cancels it.
Can I hold medium-risk orders too?
Yes. Add a second rule for medium risk, and you can also add an order value check if you only want to hold orders over a set value.
