About Zenstores and Palletways
Zenstores connects to your Palletways account and brings pallet orders into the same queue as your parcel orders, from every sales channel you sell on. Shipping rules choose the pallet size and Palletways service for each order, shipments are booked on the rates you’ve agreed with your Palletways depot, and tracking goes back to the sales channel automatically.
Palletways sits alongside Royal Mail, DPD, DX, APC and the rest of your connected carriers, so trade orders, bulky items and everyday parcels all go out in the same dispatch run.
Who's this integration for?
This integration suits any business sending goods on pallets with Palletways, especially:
Home & garden brands shipping furniture, sheds, BBQs and other large or heavy items
B2B and wholesale brands sending trade orders on pallets
Brands shipping both parcels and pallets from the same warehouse
Teams currently booking pallets through a portal, by email or over the phone
How to connect Palletways
- Create your Zenstores account
Start a 14 day free trial. No credit card required.
- Connect your Palletways account
Add your Palletways account details in Zenstores. If you need a hand, the Zenstores team can help you get set up.
- Set your shipping rules
During onboarding, our team builds your rules around your actual product range, covering which orders go on a pallet, which pallet size and service they need and how trade orders are consolidated. You sign them off and they stay in place.
- Start shipping
Orders import automatically, pallet shipments book by rule and tracking goes back to your sales channel.
Frequently Asked Questions
How do I connect Palletways to Zenstores?
Add your Palletways account details in Zenstores, then set up shipping rules for the orders that should go on a pallet. The Zenstores team can help with both during onboarding.
Can Zenstores choose between a quarter, half and full pallet automatically?
Yes. Shipping rules set the pallet size using conditions like weight, dimensions, quantity, SKU or trade account, so each order is booked on a quarter, half or full pallet automatically.
Can Zenstores book Palletways collection and delivery dates automatically?
Yes. Shipping rules can set the collection day and delivery date as well as the service. For example, a next day order placed before 2pm can be booked on Palletways Premium with collection today and delivery tomorrow.
Do I need my own Palletways account?
Yes. Zenstores connects to your Palletways account, so you ship on the rates agreed with your Palletways depot.
Who sets up the pallet rules for my products?
The Zenstores team does, during onboarding. We build routing around your actual product range, including weight thresholds for heavier items, and you sign it off before it goes live.
Can I ship pallets and parcels from the same place?
Yes. Pallet and parcel orders land in one queue, and shipping rules send each order to the right carrier, so bulky and trade orders go to Palletways and smaller orders go to Royal Mail, DPD or any other connected carrier.
How do I send only bulky or heavy orders to Palletways?
Use weight, dimensions, product, order value or trade account as conditions in your shipping rules. Orders that meet them are booked with Palletways and everything else routes to your parcel carriers.
How do I avoid oversize surcharges on large items?
Zenstores reads the weight and dimensions on each order and assigns a service sized correctly for it, so large items go on a pallet with Palletways and you’re not paying an oversize fee on a parcel service.
Can I send an order on more than one pallet?
Yes. Orders that need more than one pallet can be booked as a single multi-pallet consignment.
Can one order ship partly on a pallet and partly as parcels?
Yes. A single order can leave as several consignments, each with its own carrier booking, label and tracking reference, all held against the one order. A garden furniture set can go on a Palletways pallet while the cushions go by parcel.
Can multiple trade orders go out on the same pallet?
Yes. Zenstores can hold and consolidate purchase orders from the same trade account into a single pallet dispatch.
Can trade accounts have their own pallet rules?
Yes. Rules can be set per trade account, so each wholesale customer’s orders ship on the pallet size and service they’ve agreed.
How do I make sure nothing is missing from a pallet order?
Your team scans each item as they pack, and a wrong scan is flagged immediately. Every line is confirmed before the order is closed, so flat-pack furniture and multi-line trade orders go out complete.
Where does Palletways tracking go once the pallet is collected?
Straight back to the sales channel. The tracking number is sent to Shopify, WooCommerce, Adobe Commerce, Amazon, eBay or Etsy, and the order is marked dispatched.
Which sales channels can I ship Palletways orders from?
You can ship with Palletways from any of your sales channels connected in Zenstores, including Shopify, Shopify Plus, WooCommerce, Adobe Commerce, Magento, Amazon, eBay, Etsy and TikTok Shop. Orders from every channel land in one queue.
What’s the best way to book pallet deliveries for an online business?
For businesses shipping pallets regularly, booking them through shipping software like Zenstores saves re-keying every order into a carrier portal. The pallet size and service are chosen by rule, bulky and trade orders are routed automatically and tracking goes back to your sales channel.
How long does it take to start shipping with Palletways?
Most brands are live within days. Connecting your Palletways account takes minutes, and the Zenstores team sets up your pallet and routing rules with you.
