Royal Mail and Parcelforce are joining into a single delivery network, meaning all parcels will now be processed through the same system.
As part of this change, Parcelforce has updated its service codes and retired some of the old ones.
Here is a table showing the new service codes:
| Old Service Code | Old Service Name | New Service Code | New Service Name |
| S10 | express10 | TE1 | EXPRESS10 |
| S12 | expressAM | FEE | EXPRESSAM |
| S12 | expressAM (Saturday Delivery enabled) | TEH | EXPRESSAM WEEKEND |
| S12 | expressAM (Age Verification enabled) | MA1 | EXPRESSAM AGE |
| SND | express24 | NDA | EXPRESS24 |
| SND | express24 (Saturday Delivery enabled) | FEK | EXPRESS24 WEEKEND |
| SND | express24 (Age Verification enabled) | NDH | EXPRESS24 AGE |
| SUP | express48 | FE0 | EXPRESS48 |
| SUP | express48 (Age Verification enabled) | FEA | EXPRESS48 AGE |
| SID | express48large | FEM | EXPRESS48 LARGE |
| GEX | globalexpress | GXR | GLOBALEXPRESS |
| GPR | globalpriority | GPA | GLOBALPRIORITY ROW |
| GPR | globalpriority (for Cyprus) | ECA | GLOBALPRIORITY EUROPE |
| EPB | europriority | ERB | EUROPRIORITY DDP |
| EPB | europriority (for IOSS shipments) | ERA | EUROPRIORITY DTP IOSS |
| I24 | irelandexpress | IXA | IRELAND EXPRESS |
If you require a service with Enhanced Compensation, please note that the levels have changed.
The new services now offer:
| COMP 1 | £750 |
|---|---|
| COMP 2 | £1,000 |
| COMP 3 | £2,500 |
Here is a list of discontinued services. For these, please check with Parcelforce or Royal Mail to confirm the appropriate replacement service:
| Old Service Code | Old Service Name |
| GXP | globalexpress Pack Delivery |
| EPH | euroeconomy |
| SCD | express24 Courier Pack |
| SPR | ParcelRider Plus (N.I Only) |
| EPK | europriority Pack |
| SET | expressAM Secure |
- Understand the Royal Mail and Parcelforce merger
Royal Mail and Parcelforce are joining into a single delivery network, meaning all parcels will now be processed through the same unified system. As part of this change, Parcelforce has updated its service codes and retired some of the old ones. It is important to familiarise yourself with these changes so your shipments continue to be booked correctly.
- Review the new service code mappings
Use the service code table to find the new code that corresponds to each old Parcelforce service. For example, the old express24 code SND is now NDA (EXPRESS24), express48 code SUP is now FE0 (EXPRESS48), and express10 code S10 is now TE1 (EXPRESS10). International services have also been updated — globalexpress (GEX) is now GXR, globalpriority (GPR) is now GPA (GLOBALPRIORITY ROW), and europriority (EPB) is now ERB (EUROPRIORITY DDP) or ERA (EUROPRIORITY DTP IOSS) for IOSS shipments.
- Check for service variants (Weekend and Age Verification)
Several services now have distinct codes for variants that were previously handled by a single code. If you use Saturday Delivery, note that expressAM with Saturday Delivery is now TEH (EXPRESSAM WEEKEND) and express24 with Saturday Delivery is now FEK (EXPRESS24 WEEKEND). If you use Age Verification, expressAM Age Verification is now MA1 (EXPRESSAM AGE), express24 Age Verification is now NDH (EXPRESS24 AGE), and express48 Age Verification is now FEA (EXPRESS48 AGE). Make sure you are selecting the correct variant for your shipments.
- Note the updated Enhanced Compensation levels
If you require Enhanced Compensation on your shipments, be aware that the compensation levels have changed under the new service structure. The new tiers are: COMP 1 at £750, COMP 2 at £1,000, and COMP 3 at £2,500. Review which compensation level is appropriate for the value of the goods you are shipping and select accordingly when booking.
- Identify any discontinued services you currently use
Some Parcelforce services have been fully discontinued and do not have a direct replacement code in Zenstores. These include: globalexpress Pack Delivery (GXP), euroeconomy (EPH), express24 Courier Pack (SCD), ParcelRider Plus N.I. Only (SPR), europriority Pack (EPK), and expressAM Secure (SET). If you currently use any of these services, contact Parcelforce or Royal Mail directly to confirm the most appropriate replacement service for your needs.
- Update your carrier service settings in Zenstores
Once you have identified the correct new service codes for your shipments, log in to Zenstores and update any saved carrier service preferences or automation rules to use the new codes. If you have rules that automatically assign a Parcelforce service to certain orders, check that these are mapped to the new service names to avoid booking errors after the migration.
Frequently Asked Questions
Do I need to do anything in Zenstores after the service code changes?
Yes. If you have saved carrier preferences or automation rules that reference old Parcelforce service codes, you will need to update them to the new codes. Zenstores will reflect the new service names once the migration is complete, so check your settings and any automated rules to ensure they are mapped correctly.
What happens if I try to use a discontinued service code?
Discontinued service codes will no longer be valid after the migration and cannot be used to book shipments. If you attempt to use one, the booking will fail. You should contact Parcelforce or Royal Mail to identify the most suitable replacement service for your requirements.
Why does the old expressAM code (S12) now map to multiple new codes?
Previously, a single service code (S12) covered expressAM along with its Saturday Delivery and Age Verification variants. Under the new system, each variant has its own distinct code: FEE for standard EXPRESSAM, TEH for EXPRESSAM WEEKEND, and MA1 for EXPRESSAM AGE. This gives you more precise control when booking shipments with specific delivery requirements.
Have the Enhanced Compensation amounts changed?
Yes, the compensation levels have been updated. The new tiers are COMP 1 (£750), COMP 2 (£1,000), and COMP 3 (£2,500). If you previously selected a compensation level based on the old tier values, review your shipments to ensure you are selecting the level that adequately covers the value of your goods.
Is the globalpriority service still available for European destinations?
Yes, but it is now split into two separate codes. GLOBALPRIORITY ROW (GPA) covers rest-of-world destinations, while GLOBALPRIORITY EUROPE (ECA) covers European destinations such as Cyprus. Make sure you select the correct code based on the destination country of your shipment.
